Contact Us

Contact form security

This form is a channel for editorial feedback, corrections, and general enquiries about the site’s content. No financial details, passwords, account credentials, or scans of identity documents should ever be sent through it. The form is not an encrypted banking channel, and any sensitive data transmitted here would be handled as ordinary correspondence, not as protected financial information.

Requests to amend or remove a review, questions about how a rating was reached, or notices about outdated bonus terms all belong in this form. Anything relating to an actual gambling account — deposits, withdrawals, verification, or disputes — belongs with the operator that holds that account, not with this site.

Gambling support

Readers experiencing difficulty with gambling should not use this form to seek help. The contact form reaches an editorial team, not a counselling service, and the team has no capacity to intervene in a gambling situation. Instead, contact a recognised gambling-support organisation in New Zealand, where trained staff provide confidential advice and can discuss self-exclusion options and other protective measures.

Help is available without judgement, and reaching out early is the recommended course. The support organisations operate independently of this website and of any casino reviewed here.

Language and replies

The editorial team reads and replies in English, and correspondence in English receives the fastest attention. Messages in other languages may still be read, but the team cannot guarantee a reply in the sender’s own language.

Turnaround depends on the volume of incoming mail. The team answers each legitimate enquiry, but does not commit to any fixed response window. Messages that request action against a third party, that demand removal of factual content, or that contain abusive language may be set aside without a reply.

Enquiries are treated as confidential, and the team does not share sender details with any third party except where the law requires it. The editorial team has no authority to change or cancel any gambling account, to modify any operator’s terms, or to act on a reader’s behalf in any transaction.

Before sending, check that the message contains no passwords, no card numbers, no bank details, and no copies of identification. If any of those are needed to resolve the enquiry, the matter is not for this form, and the sender should pursue it through the appropriate operator or authority instead.